Tag Archives: Database Scanner

How often should you update your scanner programming?

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One of the questions we get here at Scanner Master is how often one should update the programming on their scanner. The answer to that depends on a few things, including what kind of scanner you have, the resources available to you (computer, software etc.) and what is happening in your area.

The type of scanner you have is the first question we always ask. ZIP Code type scanners, such as the HomePatrol, x36/SDS type or the Whistler TRX and WS types are pretty easy to update with the free Sentinel or EZ-Scan software. With a Windows computer these can be updated as often as you like at no charge just by running the software and sending the updated data to the radio. Remember that updating the database does not update the Favorites Lists that you may have so if you are using Favorites Lists check them for any changes.

If you do not have a Windows computer or do not want to do this you can always let Scanner Master do the work for you. We sell fully programmed and ready to go SD Cards for your Uniden or Whistler ZIP Code enabled scanner for just $59.95.

On other modern scanners, such as the various Uniden, Whistler, GRE and Radio Shack digital radios (and some analog ones) they can be programmed by computer with the appropriate software and cables. If you have access to programming software then you can update these easily whenever needed. Scanner Master sells programming software for almost all the current scanners and most older ones.  – Read more

The third question relates to whether you actually need to change it or not. There are some places using the same channels they have for 20 years or more, the Chicago Police Department for example is using the same radio channels they were in the 1970’s for the most part. Other areas have changed frequencies or systems several times over the last couple decades.

For ZIP Code scanners we normally suggest that you update the database when you buy the radio and perhaps once or twice a year after that. If you go on a trip and are bringing your ZIP Code scanner with you update the database before you leave. You might have to update the scanner if you know that your targets have changed systems or perhaps they disappeared and you no longer hear them on the channels that once used.

For non-ZIP Code type scanners it is a little more difficult. Since these are pretty much custom programmed for your area you might have to tweak them from time to time to add a new channel or agency. If your targets move to a new system then you would need to reprogram or replace the scanner, depending on whether the scanner is capable of monitoring the new system.

We also suggest that you monitor the forums for your area at Radioreference.com. When things change they are usually discussed there, often in great detail.

As always, Scanner Master will be happy to help you reprogram your scanner, either with a replacement SD Card or by using our main-in programming service.

SDS100 Hints, Tips and FAQ’s

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Here are a Baker’s Dozen of hints and tips to make life with your new SDS100 scanner happier. If your question is not answered let us know and maybe we can add it to Part 2!

1)         What is the deal with the battery?

Uniden designed the radio with a new Lithium Polymer battery pack, getting away from using common AA cells. While a lot of people preferred the AA cells since they can be easily obtained and swapped out, they just could not provide enough current to run the radio for a decent amount of time. The Lithium Polymer pack that comes with the radio was supposed to be sufficient but Uniden was not happy with the results so they designed a larger pack to be used. Unfortunately the radio was already on the assembly line by the time it was discovered that the battery life was not up to snuff.

Uniden decided to allow the radio to be sold and distributed as it was but included a notice in the box to advise purchasers to sign up for a FREE larger battery pack once they are available, likely in August 2018. Sign up at Uniden’s website and they will send you the new larger battery as well as a replacement battery door at no cost.

Once these batteries are available there should also be available for sale extra batteries. Eventually some sort of external charging device will also be available so you can charge one battery while using another.

2)         Can I charge the battery and run the radio at the same time?

Actually, on the SDS100 you can! While other Uniden scanners do not support this, as long as your charger has sufficient current capability you can charge the battery with the radio on as long as you have that option turned on in the Settings>Battery Options>Set Charge While On menu.

Why would you not want this option turned on? The only reason I see is that the red or green charge light will be on all the time when the radio is plugged in. It might take a while longer to charge the battery when the radio is on but it should not be a big issue.

3)         What else can I use to charge the battery?

The SDS100 comes with a USB charger. Alternately any USB charger will power and/or charge the SDS100 battery. If you have a smartphone or other USB device charger you can use it if you don’t want to use the charger that came with the radio.

In the car you can use any USB port to power/charge the radio. Most cars these days will have a USB port to charge your phones and other devices, these work well with USB powered scanners like the SDS100.

4)         What is the deal with the raised ridge by the antenna connector?

That ridge is part of the water proofing of the radio. When used with the supplied rubber duck antenna this helps provide a seal to block water from getting into the radio. The supplied SDS10 antenna has a rubber gasket that fits this ridge.

This does however block use of many third-party antennas and adapters. The SDS100 comes with an SMA-BNC adapter so you can use your BNC antennas but with this adapter you will not have the water resistance provided with the supplied antenna.

5)         What is that little hole on the back of the radio? Am I missing a screw?

That hole below the belt clip knob is there to provide a case breather to prevent pressure issues. The radio is still water resistant due to other parts inside the case. On some radios there have been issues with elevation changes causing the case to pressurize and damaging components. This pressure relief helps to prevent these issues.

6)         It is hard to see the color screen in sunlight, what can I do?

The SDS100 color screen is a thing of beauty but can be difficult to read in direct sun. If you go into display settings you can select white on black or black on white instead.

7)         What are the “Detail” and “Simple” screen modes?

The SDS100 has a fully customizable display. You can set it up to display just the basic information (Simple) or all kinds of special information (Detail) when receiving. Almost every item can be positioned where YOU want to put it. You can even select the colors each item is displayed in.

Simple Mode shows just basic information in an uncluttered way. Detail Mode allows you to show many different details about what you are listening to, such as trunking ID’s, PL tones etc. so you can analyze systems you are listening to. You can switch between these at will and change the way they look on the radio via the keypad or Sentinel.

8)         What are the software options?

The SDS100 uses the free Sentinel software to do the database and firmware updates. This is the same version as used on the BCD436HP and BCD536HP scanners and you can share files back and forth among all 3 radios. There is a separate version of Sentinel used for the HomePatrol models. The HomePatrol modes Sentinel has a brown icon, the 436/536/SDS version uses a green icon. Sentinel can also be used for programming Favorites lists as well.

ARC536 by Butel can be used to also program Favorites Lists, it provides the familiar Butel interface so if you have used other ARC products you will feel right at home. The Pro version also supports Virtual Control as well as other features.

9)         Will there be a base/mobile version of the SDS100?

Yes! The SDS200 is identical in operation and programming to the SDS200, but in a mobile package with a larger display.

10)       How does the GPS unit connect to the SDS100?

The Uniden BC-GPSK GPS receiver works on many different Uniden scanners and comes with several cables to adapt it to these scanners. With the SDS100 (as well as the BCD325P2) however you need a different cable. This special adapter cable, available at scannermaster.com, replaces everything but the GPS disk and attached cable. Plug the round plug from the GPS into this cable, the USB plug into a USB power source and the small plug into the Charge/USB jack on the radio. The radio will be powered/charged from the GPS cable as will the GPS itself.

11)       Sharing Favorites Lists with other scanners

The SDS100 can share the same Favorites Lists as the BCD436HP and BCG536HP, and since they all use the same version of Sentinel, it is really easy to share. You can create different Profiles for each scanner if you want or just program them all the same.

To share files from other radios you would need third party software and import/export those files with that software.

12)       If I have many Talkgroups or Sites in my trunked system will it slow down the scanner?

If you have many TALKGROUPS then no, it will not slow the scanner down. The SDS100 (and other Uniden scanners) does not actually scan talkgroups, it scans SITES and if it sees an active Talkgroup it looks to see if it is in an active Favorites list and Department. If it is it displays the name and listens to the talkgroup. If not it ignores it and moves on. All this is done in fractions of a millisecond.

If you have that trunked system’s Favorites List set to Trunked Search the scanner will look for the talkgroup and see if it is listed. If it is in the radio it will show the name etc. and hear the traffic. If it is not already programmed into the radio it will display it as “Unknown” with the Talkgroup number. If you can identify the user you can add it to your Favorites List.

What can slow down your scanner is if you have a lot of SITES programmed into the radio that you have no chance of hearing. If your area uses a large regional or statewide system then either turn off or delete the sites you would not be able to hear. (The radio’s manual describes how to do this…). The fewer sites the radio has to go thru the faster it will get to them.

13)       Do I need ProVoice, DMR or NXDN?

Well, maybe, maybe not… Check the RadioReference database and see if anything in that area use these modes. If they use them in the areas you want to listen to then you might want to get the upgrades. ProVoice is used mostly by public safety agencies in specific areas including Oklahoma City, San Antonio, Denver and Albuquerque.

DMR and NXDN are mostly used by business operations and campus installations but are occasionally used by smaller police and fire departments as it is less expensive than P25 digital systems.

14) Where can I go for more information?

https://wiki.radioreference.com/index.php/SDS100_and_SDS200_FAQ_Page has a ton of info on the SDS100 and SDS200

The SDS-100 and why it is so revolutionary

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If you haven’t heard already, the new Uniden SDS-100 handheld digital scanner has taken the prize as the most desired scanner available. Introduced in the spring of 2018 and finally available in June, we sold every one we had and were promised and just now are able to keep them in stock for regular purchases.

What makes the SDS-100 so special? Why does it work so well? Why is it worth all the extra money it costs? Glad you asked!

The biggest advantage to the SDS-100 has over other scanners is it’s ability to monitor Linear Simulcast Modulation (LSM, also known as P25 Simulcast) systems. Traditional scanners do not work very well often with LSM systems but the SDS-100 handles them much better, almost as well as a regular system radio like the police use. Other scanners tend to break up, miss words or phrases or just not hear it al all.

Why, you might ask, does this happen? Simply put, a simulcast system transmits the same traffic on the same frequencies at the same time from 2 or more locations. A simulcast system would transmit from multiple sites to provide better coverage within its intended operational area. These signals then tend to arrive at your scanner with slightly different time delays. Even though these time differences are almost indescribably small, the fact that they are digital1’s and 0’s makes them interfere with each other. The 1’s from one tower tend to block the 0’s from another tower. This causes interference and sometimes the interference is so bad as to block the entire conversation.

The SDS-100 uses a totally different internal architecture than other scanners, basically using a Software Defined Radio (SDR) with True-IQ processing to more properly decode LSM transmissions. This means that the SDS-100 will receive these simulcast systems with little to no distortion or interference.

There are other advantages to the SDS-100 SDR-based architecture. It allows other features and capabilities to be added down the road. While Uniden has not announced any of these features yet the possibilities are endless.

The SDS-100 works much like the BCD436/536 series scanners, the interface is very similar and they use an updated version of the Sentinel software so you can share your Favorites Lists between them.

The other big feature with the SDS-100 is the color display. This display can be used in either a “Simple” or “Detail” mode. The Detail mode is entirely customizable. You can place any of dozens of different fields almost anywhere on the screen and assign any color to just about any item. You can switch back to Simple mode and just have the basics, still in color or even switch to a simpler black and white scheme that works better in bright sunlight.

The SDS-100 is an amazing radio. If you have simulcast systems in your area then it works much better than other scanners. While it is more expensive than other scanners it is well worth it!

Using a two-way radio as a scanner

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One of the more common question we get here at the opulent ScannerMaster Palace is how do I program this (Brand X) radio to my local systems. Usually it is one of those off-shore $40 two-way radio with unpronounceable names that are flooding the market on eBay and in stores.

The basic answer is that you don’t. These radios are intended as Ham radios and are basically toys. Some can be made to receive on VHF and UHF conventional analog channels and even talk on them.  This is not a good thing. First off the build quality on these things is poor. They are designed not for performance but for cheapness. If the radio breaks it usually cannot be repaired.

If your area still uses VHF or UHF analog channels then these might be able to be used to receive your local channels but they cannot do any type of digital or trunked system.

These cheap radios are not ideal for most monitoring anyway. They lack the features scanner buyers have come to expect such as banks, scanlists or quick-keys. They also usually do not support other typical scanner features like CloseCall, Fire tone out, easy field programming etc. They often do not work on aircraft, either civilian or military.

For not much more than you will pay for one of these cheap toys you can get a decent basic scanner like the BC125AT or WS1010 that will run rings around  them with the feature sets.  Our basic scanners start out at under $100 and have way more features than these junk toys.

Basic Troubleshooting – How to fix a silent scanner

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So your fancy scanner no longer works. Is it the scanner itself or did your local agencies move to new channels? Today we will discuss ways to find out.

The first thing I tell callers when they say their scanner is dead is to try the local weather channels. Almost everyone is in range of one of the National Weather Service radio stations on 162.400 thru 162.550. If you try each of the 7 channels (listed below) and nothing is heard then there may well be something wrong with the radio. If you have another scanner or weather radio handy try that one. If the other radio works then there is likely something wrong with the first radio.

Here are the weather frequencies that you can check to see if your scanner is working properly:

  • 162.4000
  • 162.4250
  • 162.4500
  • 162.4750
  • 162.5000
  • 162.5250
  • 162.5500

If the weather channel works on your scanner then we should look to programming. If the radio worked before but no longer hears the local police, fire or other agencies you used to listen to then they may have changed frequencies. Several states have recently updated their wide-area radio systems, if you live in Ohio, Indiana or South Carolina there is a great possibility that this is what occurred. Alternately, some agencies have switched to existing regional radio systems such as these states or those in Illinois, Missouri, Wisconsin, Michigan Colorado, Louisiana and Mississippi among others.

The best thing to do is check the RadioReference.com database and forums. If you recently lost your target there is likely someone else who has also. I had a caller the other day from northern Arizona say his police department disappeared, he listened to them over the weekend and then on Monday they were gone. We found that they had just switched to a new P25 digital system. While it was not yet listed in the RadioReference database it was being discussed in the RadioReference forums for Arizona.

If all this fails and you cannot find the target anywhere by searches with the scanner there are still a couple more tricks. Remember that public safety communications systems are expensive. They don’t go out and buy them on a whim. Purchases of that size usually must be approved by the local boards, City Council, County Supervisors etc. Look at these board’s websites for meeting minutes and agenda items. This is all public information and most places these days post them to the web. You can sometimes find all kinds of interesting information on the systems, sometimes even complete technical details, frequencies and talkgroup information get put up there!

Check with your local officers and administrators. While often they might not be technically savvy they might know that “we switched to the County system” or something. Also look for the type of radio they are carrying or have installed in the vehicle. That can sometimes point to the radio system type they are using.

Once you find out what system they are using and the frequencies etc. reprogram or replace your scanner to match.

Questions? We have answers!

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Here are a few of the common questions we get here at Scanner Master’s World Headquarters as well as the answers we provide. If your question isn’t listed please call us and ask.

Q: Do you have scanners that will allow me to hear Encrypted/Scrambled communications?

A: Nope! There are 2 reasons why we don’t sell scanners that work on encrypted channels. First of all it is illegal. Our people like sleeping in their own beds at night and not on cots at the county jail. Second, even if it were legal the technology just isn’t there to break modern encryption, especially on a device sold to the public.

Q: Do you sell scanners that can hear cell phones?

A: Nope, sorry, for the same reasons we do not sell encryption capable scanners, it is illegal and impractical. Years ago one could clip a diode and open certain scanners for the old analog cell phones but those days are long past.

Q: Can you tell me the frequency for my hometown police department?

A: Sure we can. You can also find the freqs at www.radioreference.com

Q: Are you guys the same guys at RadioReference? Broadcastify? Uniden? Whistler?

A: No, we are ScannerMaster. We are friends with these other companies and do business with them but we are all separate companies. We sell products from Uniden, Whistler and others but if you need support beyond what we are authorized to do we will refer you to the right place. We can often answer a quick question here and there about these places but we have no access to their files.

Q: Can you fix my scanner?

A: We do offer a programming service and programmed replacement SD Cards for ZIP Code scanners but we do not do repairs or sell internal parts. Newer scanners should be sent to Uniden or Whistler for authorized repairs, One great source for older scanners repairs and parts is G&G Communications, they can be reached at 585-768-8151 or http://www.gcomradio.com

Q: Can my scanner be upgraded to DMR/ProVoice/NXDN?

A: Well, that depends on the scanner you have. Here is a list of the scanners that can be upgraded for these modes. Some of these can change in the future so be sure to check back! If you have an older scanner then it cannot be upgraded for these modes.

Maker            Model             DMR               ProVoice        NXDN            Notes

Uniden            BCD996P2     Paid                 Paid                 No

Uniden            BCD325P2     Paid                 Paid                 No

Uniden            BCD536HP    Paid                 Paid                 Paid

Uniden            BCD436HP    Paid                 Paid                 Paid

Whistler          TRX-1            Free                 No                   Free     Via Firmware Update

Whistler          TRX-2            Free                 No                   Free     Via Firmware Update

Whistler          WS1095          Free                 No                   No       Via Firmware Update

Whistler          WS1098          Free                 No                   No       Via Firmware Update

Whistler          WS1080          Free                 No                   No       Via Firmware Update

Whistler          WS1088          Free                 No                   No       Via Firmware Update

GRE                PSR800           Paid                 No                   No       Only thru Whistler

RS                   PRO668          Paid                 No                   No       Only thru Whistler

RS                   PRO18            Paid                 No                   No       Only thru Whistler

WiFi on BCD536HP. How does it work?  What you can and can’t do with it.

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The Uniden Bearcat BCD536HP is the only scanner that has the capability of being directly controlled by WiFi. By using the included WiFi dongle one can connect a smart phone or tablet to the scanner and listen to and control the scanner with the device. There are some other uses for the WiFi dongle as well.

Uniden has provided free “Siren” software (available for free via the Apple iTunes store or Google Play Store) to allow you to use your smart device as a scanner controller. You can even use this as a remote head for the scanner if mounted in a vehicle or to listen to your scanner from the patio or another room of the house for a scanner installed in the home. Some third party software allows you to use the WiFi feature to connect the canner to the computer without the need to plug in a cable.

There are a few things that the WiFi dongle will not work for, this includes database and firmware updates and other programming.

The Wifi dongle is designed specifically to work with your home or office WiFi network. While we have read of people using it for remote access this requires such networking tools as VPN, if you know how that works you probably can figure it out. Sorry, we cannot help with notworking issues like this!

To use the WiFi feature you need to understand the two modes involved; Infrastructure and Access Point.

Infrastructure Mode allows your scanner to connect to your home or office WiFi. This then allows you to connect to the scanner via third-party software like ProScan or RadioFeed or to the Siren application.

To get to Infrastructure Mode use the following steps:

Press Menu then select WiFi Setup>Select WiFI Mode>Infrastructure Mode

The radio will look for local access points and list them. When it displays the list select your router’s SSID name.

Then enter your password for the WiFi access point. This is the same password you would use for setting up any other WiFi device on your network. To enter the password you scroll thru the letters and use the 4 and 6 buttons to move the curser.

Access Point Mode allows you to connect you scanner to a smart phone or tablet (iOS or Android) using the free Siren software. You would use this when you are not in range of your WiFi system, such as when the radio is mounted in a vehicle. This allows you to use a phone or tablet as sort of a remote control head for the scanner.

In Access Point Mode the 536 acts as an Access Point and provides an SSID which you can change or leave at the default. You then connect your phone or tablet to that WiFi SSID and enter in the IP address in the Settings of the device. The IP address can be found in the WiFi settings on the scanner.

Siren is the free app available at the Apple iTunes Store for iPhones, iPads and iPod Touch’s. It is also available for Android devices at the Google Play Store.

Siren is a neat way to use your 536 scanner but there are limits to it. It will only work with the 536, and it has limited abilities for control. It can set the range, select Quick Keys, set the squelch and start and reply the recording features but that is pretty much all she wrote. There is also a 2-3 second delay in hearing the audio compared to the radio itself.

The WiFi feature on the 546 is unique and useful as long as you know its limits.

Force Write full Database (HP1, HP2 BCD436 and BCD536)

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When updating a HP series (HomePatrol 1 and 2, BCD436HP and BCD536HP) scanner one of the update is the database that the ZIP Code feature relies on. If the database has old or incorrect data then it can affect whether you will be able to hear your target. If you update the database on a regular basis you can help ensure that you will hear what you want.

When you update the database within Sentinel (the free software provided by Uniden to support these scanners) it doesn’t actually update the database on the scanner itself. You have to “Force-Write” the database to the scanner. This is easy; after you “Update Master HPDB” in the Update menu just click the “Force-Write Full Database” button on the Write to Scanner (or Write to HomePatrol) item in the Scanner (or HomePatrol) menu.

This ensures that the Master HomePatrol database on your scanner is up to date.

Weird Funkiness with scanners: 536 Cuts out

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We here at ScannerMaster get calls from customers often to explain some sort of weirdness happening with their scanner. Usually we can figure it out pretty quick but once in awhile we get stumped. When we get stumped it sticks in our craw for a while until we have an epiphany and figure it out. We had one just like that earlier this week.

A customer called and his brand new BCD536HP was acting all ornery. Every couple of seconds it would stop hearing and the signal strength meter would fluctuate. Most of the time this is caused by the Priority or CloseCall features. We determined it was neither of these but still couldn’t figure out what it was.

Here is why we were looking at these features:

Priority, when enabled, will check specified channels every couple of seconds for activity on it. If there is activity it will divert the radio from what is was doing to listen to the Priority channel.

CloseCall will check for strong signals in the area and if detected will divert the radio to the frequency the CloseCall feature detected. If the feature is set to CloseCall Priority then it will cause the radio to stop hearing a channel for a bit, just like the customer complained.

So when we made sure both Priority and CloseCall were off we were flummoxed. Well, I was flummoxed; he was frustrated. I am sure there were some other words starting with “F” being bandied about as well.

I started going thru the menus on the radio in the office (We have one of just about everything here at ScannerMaster) and eventually dug thru all the menus and submenus. Eventually we found the culprit: The Weather Alternate Priority. Somehow the customer got this turned on. As soon as we turned it off the radio worked great again! We had one happy customer and a relieved representative.

The Weather Alert Priority tells the radio to check the weather channels every few seconds and if it detects the standard 1050 Hz. tone used to signify a Weather Alert it will divert the radio to that alert.

New scanners have a ton of neat features but sometimes they can be too smart. Some of these features can cause aggravation when that feature is not needed.

When the data isn’t right: How to get your database scanner working.

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So you went out and bought one of these fancy new database scanner like the HomePatrol, BCD436/536 or a Whistler TRX and set it up. The problem though is that you are not hearing your local channel that you expected. There are a couple things to try. The first is to double check that you have the location and Service Types set properly. If these are correct, did you accidentally lockout (“Avoid”) the Channel, Department or System?

If you have ruled out these issues take a look at the RadioReference Database at RadioReference.com. This is where the frequency information comes from. If the channel is listed there but not included in your radio then you need to update the database on your radio. Make sure you have installed Sentinel (Uniden) or EZ-Scan (Whistler) and run the update procedure for these scanners. After updating the database make sure you copy (“Write”) it to your radio and try it again.

If you find that the channel is not listed in the RadioReference database then you will have to do some detective work. If you know what the frequency or talkgroup is then be sure to submit it to RadioReference so it can be added or corrected in the database. All you need is a RadioReference user name and password, either a free or paid membership will work. In the meantime it can be added to a Favorites List or Scanlist via the software.

If you do not know what the channel’s frequency or talkgroup is then you will need to do a little more work. If you know they use a trunking system then create a Favorites List and set it to Trunked Search (if on a Uniden). If you have a Whistler then create a ScanList with that system and add a Wildcard to it. This allows you to listen to all activity on the system and when you hear the traffic you want make sure you note the talkgroup number for future reference. You can submit that talkgroup number to RadioReference to update the database and also add it directly to the Favorites List or ScanList with the appropriate name.

On conventional (non-trunked) systems you can do a couple things. First off, check the FCC license for the agency you want to listen to. Most of the time you can do this from the RadioReference database page, just click on the call sign. Since the RadioReference Database only contains information that is verified a new channel might be listed on the license but not included in the main database since no one has reported it as verified yet.

If the channel you seek is not listed there, check licenses for nearby communities, the local County or a regional dispatch center. The actual license might be held by another agency that does dispatch for your town.

Still cannot find it? Now it is time to get serious! Your scanner has a “Search” function. Learn how to set up a Limit Search. Check the most common scanner bands used in your area and set up a search for that band. Lockout the channels as you hear them if they are not your local agency, checking the RadioReference Database as you find them.

Regardless of how you find them be sure to share the knowledge. Submit your finds to the RadioReference Database system so that others in your area can listen in and so that future versions of the database include it. Remember that the database is updated weekly, usually Sunday or Monday. Submissions might take a little while to get processed however so wait to the following week after you receive the notification that your submission has been worked.