ProVoice, DMR, MotoTRBO, NXDN and scanners FAQ

Recently Uniden and Whistler announced scanners with capabilities of handling new digital formats. Each company has announced updates to their top-tier scanners and Whistler has also announced new models.

Here are some of the more frequently asked questions:

Q: What is DMR?

A: Digital Mobile Radio (DMR) is a digital format, similar in function to APCO P-25. It is mostly used by businesses but occasionally by public safety users. It is less expensive than P25 for the end user but it is not compatible with P-25 radios. It can be used in conventional or trunked modes.

Q: What is MotoTRBO?

A: It is Motorola’s implementation of DMR. They added a few features to the DMR standard and named it TRBO. DMR scanners can handle TRBO.

Q: What about encryption?

A: If the user selects the Encrypted mode then scanners cannot monitor it. There are no modifications or upgrades that can be made to get past radio encryption.

Q: What is Uniden offering?

A: Uniden has announced updates to its BCD436HP (handheld) and BCD536HP (desktop/mobile) scanners. One update is for ProVoice, a digital format used for some public safety purposes in parts of the country. They have also announced updates for DMR and MotoTRBO formats occasionally used by public safety but more often used by business users. Each of these updates are paid and ScannerMaster can install them for you.

Q: What is Whistler offering?

A: Whistler has announced updates for its WS1080 and WS1088 (handheld) and WS1095 and WS1098 (Desktop/mobile) scanners for DMR and MotoTRBO. These are free updates that are installed by updating the firmware in EZ-Scan. Again, ScannerMaster will be happy to install these for you as part of our Setup & Optimize service. No ProVoice upgrades have been announced for Whistler scanners.

In addition, Whistler has announced 2 new scanners. The TRX-1 (handheld) and TRX-2 (desktop/mobile) will work on DMR and MotoTRBO out of the box and will be updatable later for NXDN. (Expected about January 2017.)

Q: What about NXDN?

A: NXDN is a separate digital format used by some public safety agencies and businesses. It is slated to be used by the nations railroads once the required updates are made to the railroad’s infrastructure and radio fleet.

Whistler has already announced that NXDN will be available sometime in late 2016/early 2017 for its TRX-1 and TRX-2 scanners but will not be available for others. Uniden has not announced any NXDN updates yet but has said they are working on “other formats”.

Q: What about DMR trunking?

A: Both the Uniden and Whistler scanners will track DMR trunking systems.

 Q: My question isn’t answered here. Where can I go for more information on these scanners or to buy them?

A: You can send your questions via email or call 1-800-SCANNER.

DMR Scanning is coming soon! FAQs & More

DMR Scanning is coming soon! Here are some FAQ’s

On May 16, 2016 Uniden announced that the BCD436HP and BCD536HP scanners will soon be capable of being updated to allow reception of DMR and MotoTRBO communications. There are a lot of questions out there, here are some of them:

Q: What scanners will this work on?
A: At this time ONLY the BCD436HP and BCD536HP scanners.

Q: Will I be able to upgrade my (insert model here) scanner for DMR?
A: If it isn’t a BCD436HP or BCD536HP then no. There are no upgrade paths for ANY other scanner model.

Q: How much will it cost to update my scanner for DMR?
A: If you do it yourself the introductory price is currently $50 from Uniden. If you prefer ScannerMaster perform the update for you then it will be $69.95 plus return shipping (if not purchased with a new radio). The price may change.

Q: What formats of DMR will this update work with?
A: Conventional DMR and MotoTRBO as well as Capacity Plus and Connect Plus trunking.

Q: What about NXDN? IDAS? IDEN?
A: Only DMR and TRBO formats are covered now. Any possible future formats (if any) would be announced later.

Q: I have 2 (or more) x36 radios. Do I need to pay for each one? How does the pricing work?
A: The above prices are PER RADIO. If you want to update more than one radio you will have to pay for each.

 

Q: Do I need to have the ProVoice update also?
A: No, they are separate updates and are not dependent on each other. You can have the ProVoice and DMR updates at the same time, or just one or the other. Each is a separate purchase.

Q: If I update my radio now and sell it can I install the update to my other radio?
A: No. Once updated the update will only work with that radio. If you sell the updated radio the update stays with the radio, you cannot remove it and install it into a different one.

Q: When can I obtain the update?
A: As soon as Uniden makes it available. As of mid May 2016 they are still tweaking the update and ironing out some wrinkles to ensure a smooth installation and operation.

Q: How do I do the update?
A: Hard way: First you update the radio with the latest Uniden Firmware Update for the x36 radios by using Sentinel. Then you obtain the ESN (Electronic serial number) via the menu system of the radio. Then you go to Uniden.com and order the update, providing the ESN at the time. You will then be provided with a one-time code to enter into the radio via the radio’s menu system. After all that the x36 radio will be capable of decoding DMR audio and trunking.

Easy way: Just send the radio to us and we will do all this for you and return the radio to you. Fill out the form at (insert link to form) and send it and the radio to us and a little while later you will get it back ready to go with the DMR Update installed.

Q: Will I be able to see it in action first?
A: Sure, come see us at HamVention 2016 this weekend in Dayton OH. ScannerMaster will be in Booth 402 to demonstrate the update to you!

If there are any other questions please contact us at support@scannermaster.com or 800-SCANNER and we will do our best at answering it!

ProVoice: What is it and do I need to update my scanner for it?

Recently Uniden announced an update for its BCD436HP and BCD536HP scanners to allow them to monitor ProVoice digital radio systems. This has led to a lot of questions that we will try to answer here.

What is ProVoice?

ProVoice is a form of digital modulation used on some EDACS trunking systems, somewhat similar to APCO P25. Most digital scanners cannot hear it but Uniden has found a way to make it work on their 436 and 536 scanners.

Do I need the upgrade?

If you want to hear a ProVoice system then yes you do. There are several large wide-area systems using ProVoice, Uniden has produced a map showing most known systems. See http://info.uniden.com/UnidenMan4/ProVoice for a map.

Why are they charging for it? It should be free!

Uniden has to pay the license holders a fee for every radio they sell that has this technology. They also have to pay for all the research and development costs.

How do I update my radio?

If you buy the radio from us we can install the ProVoice update for you before we send the radio to you. If you want to update a radio you already have go to http://my.uniden.com to buy the upgrade.

I have a different scanner; will it work with ProVoice?

At this time only updated 436 and 536 scanners will work with ProVoice.

The Digital Blues (or why does my local digital system sound like #$^?)

So you bought that fancy new digital scanner and while it usually works great, sometimes on certain digital systems it doesn’t seem to sound right. Sometimes it just drops words or phrases but sometimes it drops the whole conversation.

You try moving the scanner around or connect to a better antenna and it doesn’t help or even gets worse. Before you throw the scanner against the wall in frustration read on:

We feel your pain! The problem isn’t you or in or the programming. It is called “Simulcast Digital Distortion” or more commonly “Bit Error”. Our friends at RadioReference have a great technical explanation of this in their Wiki at http://wiki.radioreference.com/index.php/Simulcast_digital_distortion

The 10 cent explanation of this is that you have signals from more than one tower arriving at your radio at ever-so-slightly different times. These signals compete with each other and tend to null each other out. This is why sometimes the radio will stop but you won’t hear any or part of it.

There are a couple things you can do to help get past this issue. If your radio has an attenuator function try that first. This reduces the signal and hopefully will force your radio to only be able to receive a single tower site. You can also try moving the antenna around the room to see if you can find a “sweet spot”. If you are using a telescoping antenna try adjusting it to different lengths or angles. Also try opening the squelch all the way. If all you are listening to is the digital system then this will not affect other channels.

If all of this fails then you may need to try a directional antenna. Commonly called “Yagi’s” these antennas will direct your reception in a single direction and hopefully force your radio to hear only a single tower.

This type of digital distortion usually is less prevalent with newer models of scanners and firmware updates usually reduce it as well. Make sure you have a current model scanner and that its firmware is up to date.

 

Scanner Tip: It is a Digital World!

Many areas of the country have switched to “Digital”. What does this mean for the scanner listener? What is “Digital” anyway?

First, before we go any further, the number one question we get about digital scanners is whether they will also work on analog. The answer is YES. All digital scanners work just fine on analog channels, always have and always will.

Digital radio means that instead of using a regular AM (where the amplitude [strength] is changed) or FM (where the frequency is modulated or changed) signal , a digital signal type is used. This is a signal that is converted to the base 0’s and 1’s, compressed, and sent out on the airwaves. A digital receiver then converts it back and lets you hear it.

There are several types of digital that are of interest to scanner listeners. The most common for police, fire and other public safety use is APCO’s P25 system. This is widely used by both trunked and conventional (non-trunked) radio systems across the country. Several manufacturers, like Motorola, Harris and others sell P25 systems and equipment. While the P25 standards are supposed to ensure that any companies radios will work on the various systems, in practice some companies often add new “features” that tend to lock out other company’s radios from working with the system.

P25 comes in several flavors. “Phase 1” is the original single channel-per-frequency protocol used on conventional systems and most trunked P25 systems. “Phase 2” P25 effectively splits channels using TDMA (See technobabble below) to allow 2 simultaneous conversations on the same frequency, effectively doubling the capacity of a trunked system. If your system uses Phase 2 be sure to get a Phase 2 capable scanner!

Technobabble here: Phase 2 uses Time Division Multiple Access, more commonly known as TDMA. The radio system divides a radio signal into timeslots of tiny fractions of a second. In Phase 2 systems a certain time slot is assigned to the “0” channel and the other slots are assigned to the “1” channel. This allows 2 conversations to be held at the same time on the same frequency. The communications are restored at the receiver so it can be processed and heard by the user. Decoding software like UniTrunker or Pro96Com will show these sub-channels as “851.0375/0 and 851.0375/1”.

Some areas of the country have gone to a system called “OpenSky”, manufactured by Harris. While these systems have not been successful in many instances, the systems in place cannot be monitored by scanners. Harris has since dropped OpenSky from its catalog and is selling P25 systems now.

One trend that is growing in some areas is the use of various “DMR” systems. These are sold under various trade names like MotoTRBO, NXDN and others. They all use fairly similar digital protocols but current consumer scanners do not cover them. There are some SDR (Software defined radio) and advanced receivers (like the new AOR DV1) that will allow one to monitor these systems. The reason many agencies select these is usually cost, the radios are fairly cheap, especially when compared to P25 radios. While they may not be as durable, the replacement costs are often less than a repair would be. Businesses however have embraced these cheaper forms of digital radio and they are common on business channels. Railroads have agreed on using NXDN digital modes but implementation has been very slow. Ham radio operators use some of these also, as well as D-Star.

Do not confuse digital voice with encryption. While it is true that many digital systems are encrypted these days, most are not and these are perfectly legal to listen to. Also do not confuse digital voice with digital data. Most police and fire agencies use some sort of data systems for MDT’s or video, these systems cannot be monitored without huge budgets and massive computing power. Listening to digital transmissions on an analog only scanner will not work, you will just hear noise.

Some people hear and understand received digital communications better than others. The absence of background noise sometimes makes it uncomfortable for some users, since it can be mistaken for non-radio conversations. Digital certainly sounds different than analog but occasionally causes issues with things like firefighters protective gear. Usually it is just a matter of getting used to how it sounds. In addition, when digital signals are weak they tend to get garbled. Many agencies call this “going digital” since it makes a weird noise.

Digital scanners are more expensive than analog ones. This is mostly due to licensing requirements for the technology. While prices have gone down recently they still are usually about twice as expensive than analog scanners with similar features.

Will there be more scanners with DMR modes like TRBO and NXDN? We don’t know yet, but if and when they do become available we will be among the first to have them. The AOR DV1 is available now and does receive several of the digital modes.

New Product – New 700/800MHz Base Antenna

762-894 MHz 5dB Panorama Elevated Omni Antenna Having a hard time receiving trunked and digital 700 and 800 MHz systems?

The new “762-894 MHz 5dB Panorama Elevated Omni Antenna” is a great tuned omnidirectional antenna. This antenna can be used for temporary field use or permanent installations. Flexible helical elements are used to provide an effective but compact ground plane. The center fitting has a metal body to carry the radials and a moulded insulator for the radiator. The whip element is plastic coated for weather proofing and durability. The antenna is only 15″ tall and 4 1/2″ in diameter but with its 5 db of gain it does an outstanding job receiving 700/800 MHz systems and interestingly it does an excellent job of also receiving 400-500 MHz channels as well. A great find. – Order Now